FAQ

General Questions

Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.

How to create and manage your fundraising page
Before creating your fundraising page you need to decide which type of fundraising page you require. There are three types of fundraising pages that you can choose from: an individual fundraising page, a single team fundraising page or a team with many fundraising pages. Watch the videos below for guided tutorials on how to create and manage your new fundraising page. You can also download the tutorial instructions by clicking the link below the video.

Manage your individual fundraising page
Learn how to access and navigate your fundraiser account. Through your fundraiser account you can update your personal details, edit your fundraising pages and access other useful features to help you make the most of your online fundraising.

We’ve developed three alternatives to help you find your way around Couee Life, whether it is for sponsoring a fundraiser, locating an event or finding a project.

1. Sponsoring a Fundraiser – Simply type in the first name, last name or name of the team your friend is participating in. You can then link to their fundraising page to make a donation.

2. Finding an Event – type in the name of the event you are looking for and if we are supporting it, you’ll be able to link through to out more information about the event from participation to sponsoring a family member, friend or work colleague.

3. Searching for a Fundraising Project – there are several ways you can find out more information about your favourite cause.

Alphabetical – simply select the letter of the charity and we’ll give you a list of all of our partners in alphabetical order starting with the selected letter.

By category – If you’re not sure of the name or are looking at different charities or causes to support, why not select a category. For example, selecting ‘Children’ will bring up all of the charities which support kids.

By name – if you know the exact name of your preferred charity simply type it in and we’ll provide you with details directly. Remember to use correct punctuation and spelling to enable us to identify your charity accurately.

1. Create a Fundraising Page – Be a mate and create your own fundraising page for your cause or charity.

2. Support a Friend – Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Fundraising Page.

3. Spread the Word – The more people you tell about Couee Life, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Couee Life is a fundraising portal for the registered charity Couee Community Ltd

Couee Community Ltd ABN: 23 156 658 383 is a Charitable Institution with DGR Status

Donations for projects and events organised by Couee Community Ltd over $2 Tax Deductible. Couee Community Ltd ABN: 23 156 658 383 is a Charitable Institution with DGR Status

Couee Community has a flat fee of 8% for all fundraising projects. This fee covers administration costs, bank fees and helping support other people, communities and causes who need assistance in some way.

Fundraising with Couee Life

Contact us today to discuss your requirements. What are the benefits? Coueelife offers: Access to unique fundraising tools for no upfront costs and no risk The ability to reduce fundraising costs as a percentage of funds raised, meaning more money gets to the areas that need it most The tools to attract more donations from your existing supporters, by harnessing their contact base Access to new supporters through the viral nature of the distribution of Fundraising Pages. No additional administration or technical requirements on your part All monies paid directly into your account at agreed dates.

A fundraising page is a special website accessible to your family, friends and colleagues that gives you the capabilities to accept donations online. You can share a special message of inspiration, start a blog and share images or a video to help you raise funds for a charity or cause that you care about.

Anyone is invited to make donations and leave a message of support to you, as the fundraiser. Donations are tallied and displayed in the fundraising page meter for everyone to see. Donations are automatically processed and transferred to your selected charity or cause.

Donations & Payments

We accept online payments using the following credit cards: VISA, MASTERCARD using WESTPAC’S SECURE ONLININE BANNKING GATEWAY. We plan to have a facility to accept AMERICAN EXPRESS and DINERS CLUB over the next couple of months. Credit card purchases will be displayed as Couee Community Limited on your credit card statement.

Yes, it is extremely safe. We use WESTPAC’S SECURE ONLININE BANNKING GATEWAY to accept donations and offers:

  • Secures your  credit card details as you make donations on Couee Life.
  • Secure PCI-DSS compliance and optional fraud prevention tool of 3D Secure and Fraud Guard for added protection

PayWay is a simple, secure, internet-based solution provide by Westpac to collect and manage online payments. All donation  payments from members and donors are processed through the Westpac hosted PayWay website www.payway.com.au. This secure link to Westpac PayWay Net enables Couee Community Ltd to offer secure online donations to our donors and members.

We use the Westpac PayWay hosted solution for secure processing of donations

  • Westpac PayWay  cecures your  credit card details as you make donations on Couee Life.
  • Secure PCI-DSS compliance and optional fraud prevention tool of 3D Secure and Fraud Guard for added protection

PayWay is a simple, secure, internet-based solution provide by Westpac to collect and manage online payments. All donation  payments from members and donors are processed through the Westpac hosted PayWay website www.payway.com.au. This secure link to Westpac PayWay Net enables Couee Community Ltd to offer secure online donations to our donors and members.

We do not store any credit card details on CoueeLife.com

PayWay® is a registered trademark of Westpac Banking Corporation